Shipping & Delivery

Shipping & Deliveries

General

All orders are shipped via Australia Post or StarTrack.

Orders placed on Monday through Thursday will be dispatched the next day and orders placed on Friday through Sunday will be dispatched on the following Monday.

Once your order has been dispatched, a tracking number will be emailed to you. You may track the progress of your shipment at any time, via the designated shipping companies’ website tracking facilities.

If you have any questions or concerns, you can also contact our Customer Service team via the Contact Page.

Shipping Exclusions

Due to customs regulations and circumstances beyond our control we are currently having difficulties with the shipment of product to the following areas and are therefore unable to ship orders to these countries/territories:

Regions

Africa
Middle East
South America

Countries

Azerbaijan
Belarus
Cabo Verde
Haiti
Indonesia
Kosovo
Kyrgyzstan
Lithuania
Malaysia
Mongolia
Morocco
Myanmar (Burma)
North Korea
Russia
Saudi Arabia
Sierra Leone
Spain
Tajikistan
Thailand
Turkiye
Ukraine

Duties & Taxes

Local taxes are included in all product pricing.

If any local duties are applicable to your order, duties will be calculated and charged during the checkout process.

Should you still wish to cancel your order once it's been dispatched. The total value of the refund will equal the payment made for the goods purchased, excluding freight, duties and taxes and any other relevant fees. See more information on our Refunds & Returns page.

Additional Info

Customs require your EORI# to enable clearance, please state when placing your order.

Chinese customs impose restrictions on quantity of products able to be imported and to what value in CNY ¥.Customs also require your Resident ID to enable clearance. We recommend reaching out to the local authorities to establish these restrictions.

Once your order has been shipped and is en route you may be contacted by German customs (via the contact details you provided at checkout), to clarify the details of the shipment. It's recommended to regularly check the status of your package to ensure a hassle free delivery process.

Due to import regulations, customers from Greece can only order three products at one time, please note that samples are classified as a product.

Customers from India must upload their KYC (Know Your Customer) documentation to enable customs clearance.

Italian customs impose restrictions on imports into the country. Only two different products can be purchased, and no more than a quantity of two for each of these products. Complimentary samples are also considered a product.

Customs require your EORI# to enable clearance, please advise when placing your order.

Please state your PCC# when placing your order to assist with prompt clearance through customs.

We are unable to ship to PO Boxes or collection points in the United States.

Orders over VND$2M require a Cosmetic Import Licence. Customs shall combine all order values (if multiple orders placed) to establish if the threshold is still applicable. Order(s) will have to have cleared customs for value threshold to renew.

Customs

A customs declaration must accompany all international shipments. We are required to state the value of the goods to customs. This will be as per the order value in AUD. We are unable to mark any order as a 'gift' as we are a retail company.

Liability

Please check all your order details carefully before processing your order. Kingsberry House will not take responsibility for any product lost or stolen that is addressed incorrectly due to incorrect information entered on your order form.