Kingsberry House will refund or replace any goods purchased if they are found to be faulty or damaged. Unfortunately, we cannot offer a refund or exchange if the product has been arrived without being damaged or faulty and has been opened and used.

If you believe your product is faulty or damaged, please contact our Customer Care Team via the Contact page.
Include your name, order number, name of product(s), the reason you believe the product is faulty/damaged, and upon our teams' response you can submit photo evidence of the faulty/damaged product via email (must be in .jpg format).

Should your product be deemed faulty, our customer service team will advise on the refund, return, or replacement process. When a order return is being facilitated, it’s highly recommended to obtain a tracking number by using a traceable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item otherwise.